Project Summary
My Contribution
Client:
Federal Courts of Australia
My Role:
Lead Designer
Year:
2024
Service Provided:
UX/UI Design
User Experience Design
User Research & User Flows
Wireframing
Prototyping
Animation design
Analyzing User Journeys with Analytics
Initial Personas and their user flows for the marketing landing page
Improving Content Discovery
One key focus area was the Browse Content page, where users search for suitable courses. Our analysis revealed that users were often confused by the distinction between course categories, courses, and activity pages, which left them disoriented. To improve usability, we suggested using checkboxes to make it clearer that multiple filters could be applied at once.
We also evaluated the tile layout and recommended grouping content under clear subheadings such as “Topics,” “Courses,” “Podcasts,” and “Articles.” By default, the catalogue currently sorts by Topics, meaning users who don’t apply filters may only see Topics for an extended time and miss other content types. Dividing the content with subheadings would reduce confusion and allow users to view all content types at a glance, improving navigation and discoverability.
Initial Personas and their user flows for the marketing landing page
Streamlining Course Navigation
On the current site, some courses within a topic are divided across two separate pages, requiring users to take an extra click to access all content. We recommended replacing the additional page with subheadings on a single page, which would save users time and create a more streamlined learning experience.
Initial Personas and their user flows for the marketing landing page
Key Findings and Next Steps
The overall site flow and new page structures are effective, but there are opportunities to further enhance the user experience by refining smaller elements. Improvements such as adding relevant information, filtering options, and mobile-specific design considerations will help users find content more efficiently and navigate the platform with greater ease. It is equally important to streamline unnecessary content, providing concise and targeted information so users can focus on what matters most. We discussed these findings with the client and incorporated their input into the final report.
